Justin Parkerson

CSM

I am from the Atlanta area, and I have spent my whole life as a Georgia resident. I attended Clayton State University, and have worked in a cusomer support role for just about my whole career, in the logistics industry, real estate industry, and now I am very excited to be joining the team at Rehab CEO’s! In my free time I enjoy volunteering as an English teacher at my church, and I am also a volunteer for Project Esperanza, a charity based in Puerto Plata, Dominican Republic, which assists the Haitian Refugee Community in the areas of housing, education, and nutrition. I spend a good bit of my year in Puerto Plata as a result of my work with them.

I believe that health is wealth. I believe in fairness and professionalism. I believe in putting my best foot forward, being modest in my accomplishments, open to criticism, and being accountable for my mistakes. I believe in making the most out of opportunities, and being grateful for those opportunities, and loyal to the people who provide them.
I worked remotely as an auto transport broker for AAA Transporters, 1 out of 9 companies in the entire industry that has an ‘A’ rating with the Better Business Bureau. I used leads uploaded from a program called “JTracker” and called prospective clients who are interested in shipping their vehicles to other states and internationally. I researched quotes and quoted the client, then accept their payment and arrange the transportation of their vehicles using our wide array of contacts in the car-hauling industry. I handle all customer service calls and act as an intermediary between the truck company and the client, familiarize them with the process of shipping a vehicle, and advise them of their rights as the consumer.

I then went on to work for Agent Pronto, a subsidiary of Fidelity Financial Services, as a remote CSM. Agent Pronto helps home buyers and sellers find the perfect real estate agent, and I focused on onboarding, customer support, and customer success. I acted as a conduit between the realtor and the referred customer throughout the process, ensuring that the lead was converted into an actual commissionable transaction.

“Speak up for those who cannot speak for themselves, for the rights of all who are destitute. Speak up and judge fairly. Defend the rights of the poor and needy.” – Proverbs 31:8-9

I want to help Clinic Owners convert leads into actual patients that are receiving treatment, getting better, and recommending the Clinic to their friends, family, and coworkers. I imagine that it is hard to keep up with the skill and knowledge necessary to be a Therapist, and grow a business at the same time. I would like to be part of the solution to that problem.

I am a CSM, and I specialize in communication, customer service, retention, and team building.

I enjoy solving problems that arise from a lack of communication, or from a customer not feeling prioritized. I enjoy solving problems by offering a different perspective, dedicating time and attention, and taking responsibility for the result, not just the process involved in solving the problem.

What is Justin Reading, Watching, or Listening to?

  • Ghostbusters 2 (Movie)
  • Friday Night Lights (Movie)
  • Cool Runnings (Movie)
  • Good Company by Arthur Blank (Book)
  • Anything written by James Patterson (Book)

I love to play and watch sports, especially basketball. I enjoy my volunteer work immensely. I love to travel, go out to eat, and I love to spend time near the water, such as lakes, oceans, rivers, etc.